Terms and Conditions
Last Updated: 2025
Welcome to Vennyy Handcrafts (https://vennyyhandcrafts.com). These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.
1. General Information
Vennyy Handcrafts is an online store that sells handcrafted wax candles and custom-made candle products. All products are made with care and individually crafted.
2. Eligibility
To use our website and purchase products, you must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
3. Product Information
- All candles are handcrafted, so minor variations in color, size, scent, or shape may occur.
- Product descriptions, images, and pricing are accurate to the best of our knowledge, but we reserve the right to correct errors.
- Custom orders may take longer to process and are non-refundable unless defective.
4. Ordering & Payment
- All prices are listed in [Currency – e.g., INR] and are inclusive/exclusive of applicable taxes
- Payments are processed securely via third-party gateways.
- We reserve the right to cancel orders in case of payment issues, stock shortages, or other unforeseen circumstances.
5. Shipping & Delivery
- Standard and express shipping options are available at checkout.
- Estimated delivery times are provided, but delays due to external factors (weather, courier delays, etc.) are not our responsibility.
- Please provide accurate shipping information. We are not liable for misbelieved or lost parcels due to incorrect addresses.
6. Returns & Refunds
- We accept returns on defective or damaged products within 7 days of delivery. Please provide photo evidence.
- Custom orders are non-returnable and non-refundable unless damaged.
- To initiate a return, contact us at vennyyhandcrafts@gmail.com.
7. Intellectual Property
All content on this site including logos, product designs, images, text, and branding—is the intellectual property of Vennyy Handcrafts and may not be copied or reused without permission.
8. Limitation of Liability
We are not liable for:
- Allergic reactions or misuse of candles.
- Damages resulting from negligence in candle burning (e.g., unattended burning, placing near flammable objects).
Please follow candle safety instructions provided with each purchase.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy (link to be added). We respect your data and take steps to protect your information.
10. Changes to Terms
We may update these Terms occasionally. It is your responsibility to review this page periodically. Continued use of the site after changes means acceptance of those changes.
11. Contact Us
If you have any questions or concerns about these Terms, reach out to us at:
Email: vennyyhandcrafts@gmail.com
Phone: +91 70932 76603
Address: MANIKONDA, RANGAREDDY, TELANGANA- 500089